Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Manage a portfolio of Wix enterprise accounts.

• Act as a reliable partner and advisor.

• Assist customers in launching and optimizing their Wix deployment in accordance with web development best practices.

• Collaborate with Product teams to develop customized onboarding workshops and training sessions for customers.

• Address customer inquiries regarding product-related questions.

• Offer solutions for intricate use cases and workflows.

• Conduct business reviews with customers to evaluate progress towards their desired business outcomes.

• Discover opportunities for enhanced feature engagement.

• Assess and convey Wix’s impact on customers’ businesses.

• Promote customer well-being through regular website evaluations.

• Drive adoption of new features and ensure ongoing business value throughout the customer lifecycle.

• Identify growth prospects and support enterprise customer renewals.

• Work with Marketing to pinpoint customer references and develop case studies.

• Advocate for the customer perspective within the Wix Product team to help influence product development.

⛳️ Requirements

• Over 5 years of experience in customer success management within a SaaS environment.

• More than 3 years of experience collaborating with enterprise clients.

• Proven experience in discussions regarding growth, upselling, and renewals.

• Ability to present complex concepts in a clear and engaging manner to executive-level customers.

• Excellent organizational, project management, and time management skills.

• Based in New York or able to commute to the New York City office.

• Expected to be present in the office three times per week.

🏝️ Benefits

• Comprehensive health and life benefits, including fully covered medical, dental, and vision care.

• Generous and flexible time off for personal rejuvenation and important life events.

• Support programs for emotional and mental health.

• Allowances for nutrition, fitness, and productivity enhancement.

• 401K matching with no vesting period.

• Equity and Employee Stock Purchase Plan (ESPP).

• Restricted Share Units (RSUs) available for all employees.

• ESPP that allows employees to buy Wix shares at a discounted rate.

• Opportunities for professional advancement.

• Variable compensation based on performance.