Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of value realization and manage the complete customer journey for a portfolio of enterprise accounts in Argentina.

• Ensure that customers consistently utilize the platform, achieve measurable outcomes, and increase adoption rates.

• Maintain a structured and measurable portfolio coverage, engaging with assigned accounts on a monthly basis.

• Develop and nurture relationships with key stakeholders, including senior decision-makers.

• Implement structured governance through regular cadences, agendas, follow-ups, escalation paths, and accountability measures.

• Translate product usage and operational data into business-impact discussions centered on ROI, savings, and efficiency.

• Identify opportunities for cross-selling and upselling, collaborating with revenue leaders on land-and-expand strategies.

• Proactively identify and mitigate commercial and adoption risks by utilizing health indicators, adoption signals, and stakeholder engagement.

• Coordinate with Product, Implementation, Support, and Revenue teams to facilitate customer outcomes.

• Conduct executive business reviews and effectively communicate delivered ROI and strategic impact.

• Maintain accurate account context and activity tracking in CRM and internal tools.

• Contribute to renewal predictability and the execution of expansion initiatives.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

• 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.

• Proven experience in SaaS customer-facing roles with enterprise clients, including renewals and expansions.

• Strong commercial acumen: understanding of renewals, contract value, and expansion strategy, with the ability to link customer outcomes to revenue impacts.

• Executive presence with the ability to lead outcome-oriented discussions with senior stakeholders.

• Analytical and data-driven mindset, experienced in using usage signals to develop account strategies and ROI cases.

• High level of operational discipline and accuracy in CRM documentation to ensure renewal predictability.

• Demonstrated ability to build relationships across various stakeholders and proactively manage risks.

• Fluent in English (both written and spoken); proficiency in Spanish is a plus.

• Experience in organizations recognized for their Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or high-performance SaaS environments).

• Familiarity with finance operations, reconciliations, enterprise reporting, or data-intensive workflows.

• Experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs.

• Background in supporting complex, technical products for enterprise clients.

🏝️ Benefits

• Competitive salaries.

• Entrepreneurial culture that promotes creativity and collaboration.

• Open lines of communication with company leadership.

• Small, dynamic teams that create a significant impact.

• 100% Remote Work (work from anywhere).

• $500 USD per year allocated for learning and development.

• 2 Family days and 1 day off for your birthday.