Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance a portfolio of around 40 Enterprise Property Care customer accounts.

• Maintain regular communication with accounts to grasp product usage and pinpoint valuable features and services.

• Guide customers on optimal practices.

• Establish and nurture relationships with senior-level clients.

• Deliver a premium, top-tier customer experience.

• Address complex customer challenges with strategic and innovative solutions.

• Enhance product value through continuous collaboration with customers.

• Optimize customer experience across various products and processes.

• Assess user engagement data and uncover actionable insights.

• Regularly present key performance indicators (KPIs).

• Classify customers for upselling and cross-selling prospects.

• Mentor and assist new hires and members outside the Enterprise Success Team.

⛳️ Requirements

• A minimum of 4 years of combined experience in account and/or project management within a customer-facing role.

• Proficiency in multitasking and managing several projects with a keen eye for detail.

• Self-motivated individual capable of thriving in a fast-paced, entrepreneurial environment.

• Proven ability to lead, inspire, and collaborate effectively with others.

• Interest and aptitude in project management and data set analysis.

• Intelligent, quick-thinking, fast-learning, and focused on solutions.

• Adaptable team player possessing robust communication and organizational skills.

• Willingness to travel nationwide, limited to less than 15%.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training.

• Various programs and events.

• Bonusly peer-nominated awards.

• Company-sponsored medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• 401k matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k in fertility services (IUI and IVF).

• Reimbursement for surrogacy and adoption.

• On-demand maternity support via Maven Maternity.

• Complimentary breast milk shipping through Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning tools.

• Annual bonus.

• Equity.