Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Manage a portfolio of Scribe’s largest Enterprise and Strategic clients across various industries and regions.

• Promote adoption and growth by discovering new use cases, teams, and business units that can leverage Scribe.

• Facilitate onboarding and enablement for new clients by developing customized rollout and training initiatives.

• Act as a strategic consultant and trusted partner to executive sponsors.

• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to communicate business outcomes, adoption metrics, and return on investment (ROI).

• Collaborate across functions with members of the Product, Support, and Marketing teams.

• Manage complex renewals and upsells with meticulous attention to detail.

• Work alongside Expansion Account Executives to identify and implement account growth strategies.

• Lead customer-driven initiatives that enhance Scribe’s impact throughout the Enterprise ecosystem.

⛳️ Requirements

• Over 6 years of Customer Success experience (Enterprise) in a relevant SaaS environment.

• Experienced in managing the complete Enterprise customer lifecycle from implementation and onboarding to renewal.

• Proficient in navigating technical SaaS workflows and leading discussions with VP and C-suite executives.

• Skilled in multi-threading within accounts to raise awareness, scope, and Customer Success Qualified Leads.

• Data-driven, utilizing insights to pinpoint opportunities, craft compelling value narratives, and influence decisions at the executive level.

• Possess a consultative and strategic approach, balancing customer empathy with accountability for outcomes.

• Thrive in ambiguous situations and enjoy developing scalable processes in a dynamic, high-performance setting.

• Capable of conducting effective in-person meetings to achieve optimal results.

🏝️ Benefits

• Amazing colleagues: Collaborate with some of the kindest and brightest individuals you will ever encounter.

• Competitive salary and significant equity opportunities.

• Comprehensive health, dental, and vision insurance for you and your dependents.

• Flexible paid time off alongside company-observed holidays.

• 401(k) retirement plan.

• Paid parental leave.

• Commuter and remote work benefits.

• Home office stipend.

• Opportunities for team bonding and offsite events.