Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for Enterprise customers following the sale.

• Drive customer interactions throughout the onboarding, implementation, and adoption phases.

• Oversee the technical onboarding process while creating onboarding strategies with customers and internal teams.

• Represent the customer's interests within Chainguard and advocate for their needs.

• Partner with Technical Support and Customer Engineering to promptly address customer issues.

• Acquire hands-on technical expertise in Chainguard and remain updated on industry trends, features, and best practices.

• Provide education to customers regarding product features, best practices, and security principles alongside the Edu team.

• Forge connections with customer stakeholders ranging from technicians to CISOs.

• Collaborate with sales teams to renew and expand customer accounts while reducing churn risks.

• Work together with Solutions Architects, Technical Support, Product Management, Engineering, and Sales.

⛳️ Requirements

• Minimum of 3 years of experience in customer-facing roles within SMB and mid-market environments, working with both technical and business teams.

• Background in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.

• Relevant knowledge in areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.

• Capability to take complete ownership of a customer portfolio and function independently.

• Proficiency in making critical decisions, managing escalations and conflicts, and advocating within internal teams.

• An entrepreneurial mindset with the ability to establish new processes or practices.

• Dedication to ongoing personal and professional growth.

• Strong emotional intelligence and effective priority management skills.

• Highly preferred: experience with early-stage startups.

• Highly preferred: a genuine passion for technology and cybersecurity.

• Highly preferred: hands-on technical experience with cloud computing platforms (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance, vulnerability management, or the software development lifecycle.

🏝️ Benefits

• Flexible & Remote-First Culture: Work remotely with opportunities for team meetups, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet expenses.

• Stock options granted upon hire and promotion.

• Ability to participate in secondary offerings with a 10-year window to exercise stock options.

• Comprehensive health, vision, and dental insurance premiums fully covered for you and your dependents.

• Unlimited flexible time off policy.

• 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to utilize it all at once or throughout the child's first year.

• Bonus compensation opportunities.