Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the complete customer lifecycle, from initial onboarding and technical integration to renewals and growth opportunities.

• Enhance Net Dollar Retention across the customer base by recognizing opportunities for usage growth and implementing expansion strategies.

• Serve as the internal advocate for customers within Product and Engineering teams.

• Utilize data and analytical thinking to foresee risks and shape long-term strategies.

• Collaborate with Sales on intricate deals and with Delivery to ensure smooth integration of the Rails of Lending platform.

• Develop strong, trust-based relationships with C-level executives through personalized engagement and in-person meetings throughout Latin America.

• Contribute to the Customer Success playbook, setting standards and processes as the organization continues to grow.

• Work in close partnership with the CEO, Product, Engineering, Delivery, Sales, and Finance teams.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, or Consulting roles.

• Preferably experience within the Enterprise SaaS or Fintech sectors.

• Proficient understanding of API-based products and lending infrastructures.

• Familiarity with HubSpot is highly advantageous.

• Fluent in both Spanish and English; proficiency in Portuguese is a plus.

• Capability to assume full accountability for metrics and outcomes.

• Knowledgeable in Churn, NDR, and Adoption metrics.

• Skilled at translating customer signals into actionable insights in high-pressure, dynamic environments.

• Willingness to travel occasionally across Latin America to meet key clients in person.

• Availability and readiness to work as an independent contractor.

• Full-time, indefinite contractor status is required.

🏝️ Benefits

• Competitive salary paid in USD.

• Performance bonuses based on the achievement of agreed-upon KPIs.

• Remote-first work environment allowing you to operate from your most productive location.

• Unlimited PTO; encouraged to take a minimum of 3–4 weeks off each year.

• Private health insurance commencing from the third month of employment.

• ESOP stock options available from day one, featuring a standard 4-year vesting schedule with a 1-year cliff.

• Allocated growth budget for courses, conferences, books, or professional development opportunities.

• A referral bonus of USD 150 for each referred individual who joins and completes three months at AltScore.