Customer Success Manager – Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete customer relationship for a designated group of enterprise accounts from the onboarding phase to renewal.

• Facilitate structured onboarding experiences in collaboration with Solutions Engineering and Support teams.

• Create and uphold success plans that correspond with customer objectives, use cases, and risk assessments.

• Promote product adoption through regular check-ins, Strategic Business Reviews, and proactive suggestions.

• Coordinate efforts among Support, Engineering, and Product teams regarding customer-impacting issues.

• Proactively identify customer risks and implement mitigation strategies.

• Manage the renewal process from start to finish, including forecasting, stakeholder alignment, and commercial discussions.

• Spot opportunities for expansion and collaborate with the relevant sales partners.

• Gather customer feedback and usage trends for Product and Leadership insights.

• Champion best practices in identity, authentication, and account security.

⛳️ Requirements

• 3 to 7 years of experience in Customer Success, Account Management, or Post-Sales positions within B2B SaaS.

• Direct responsibility for renewals and retention, preferably in an enterprise or security-related product.

• Demonstrated experience in executing structured onboarding and long-term customer success initiatives.

• Exceptional executive communication skills; comfortable interacting with CISOs, IT leaders, and senior operators.

• Ability to balance empathy with accountability while managing challenging conversations.

• Bonus: Familiarity with security, identity, IAM, or related infrastructure products.

🏝️ Benefits

• Significant equity ownership.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Flexible paid time off policies.

• Quarterly team off-sites along with travel support.

• Provision of new computer hardware and equipment.

• Flexible work schedules: operate in your own time zone with key meetings scheduled within a shared timeframe.

• Remote-first work opportunity from anywhere in the US.

• An inclusive environment where your voice matters and your contributions drive change.