Customer Success Manager, Dutch, English

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Establish and cultivate trustworthy relationships with senior educational stakeholders.

• Collaborate with customers to align on expected outcomes and business objectives.

• Assess challenges and propose customized Instructure solutions.

• Promote product adoption while optimizing revenue retention.

• Work with the sales team to assist in pipeline development and customer expansion.

• Collect customer insights and advocate for platform improvements with the product and engineering teams.

• Manage tasks effectively and prioritize under pressure.

• Engage in cross-functional initiatives to enhance customer experience.

• Collaborate with high-value education accounts in the BeNeLux and Central Europe regions.

• Foster key stakeholder relationships and recommend customized product solutions.

⛳️ Requirements

• Proficiency in both English and Dutch languages.

• At least 4 years of experience in Customer Success or SaaS account management, preferably in the Educational Technology sector.

• A background or strong interest in the education field.

• Passion for education and technology.

• Strong technical skills.

• Experience with CRM and project management software.

• Exceptional verbal and written communication abilities.

• Capability to adjust tone and empathetically influence senior stakeholders.

• A results-oriented approach.

• Ability to prioritize effectively in a fast-paced environment.

• A Bachelor’s degree.

• All employees must successfully complete a background check.

• Candidates may need to confirm their legal name, current physical location, valid contact number, and residential address.

🏝️ Benefits

• Competitive salary.

• Full-time employee ownership program.

• Flexible work environment.

• Generous time off, including local holidays and an annual “Dim the Lights” period.

• Comprehensive wellness initiatives and mental health support.

• Resources for learning and development.

• Tools for professional growth.

• Tuition reimbursement.

• Necessary technology and tools to excel in your work.

• Motivosity employee recognition program.

• An inclusive and supportive workplace culture.