Customer Success Manager, Digital

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee a substantial, tech-focused portfolio of clients utilizing a one-to-many strategy.

• Provide best practices for workflow and onboarding based on network use cases and associated tools.

• Segment the client portfolio and create strategic plans to deliver scalable customer value.

• Develop and manage the sales pipeline in collaboration with a matrix account team.

• Establish targeted cadences to enhance maturity and expansion across various customer segments and personas.

• Utilize Salesforce to design workflows that automate account engagement processes.

• Educate customers on product usage and suggest additional products and services.

• Take ownership of and comprehend GRR and CSQL metrics for the client portfolio.

• Innovate new models to promote user adoption.

• Collaborate across departments to ensure a seamless customer experience and pinpoint inefficiencies.

• Support systems, programs, and educational materials to optimize program metrics.

• Facilitate forecasting and pipeline-status discussions with internal stakeholders.

⛳️ Requirements

• Minimum of 3 years of professional work experience is recommended.

• 2 to 4 years of experience in customer success or a related field is preferred.

• Proven experience in revenue management and a willingness to learn new technologies.

• Background in process development and resource management/creation.

• Strong analytical skills to utilize data for informed decision-making and recommendations.

• Candidates must reside in or near the state of Florida.

• Must successfully pass a background check that includes criminal, employment, and education verification.

• Willingness to travel up to 10% is required.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance for employees and eligible partners and dependents.

• Unlimited access to virtual mental health and acute medical consultations.

• Employee Assistance Program (EAP) available.

• Subscription to a wellness platform.

• Flexible time off, including days for volunteering and mental health.

• 14 paid holidays observed company-wide.

• Paid parental leave, inclusive of adoptive parents.

• Active Employee Resource Groups (ERGs).

• Health Savings Accounts (HSAs) offered.

• Flexible Spending Accounts (FSAs) available.

• Commuter benefits provided.

• 401(k) plan with employer matching, immediate vesting, and financial wellness resources.

• Company-paid life and AD&D insurance, with the option for additional coverage.

• Disability coverage included.

• Accident insurance available.

• Pet insurance offered.

• Necessary equipment for remote work, including computer, mouse, keyboard, and other approved supplies.