Customer Success Manager, DFR Majors

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop scalable processes for customer onboarding and post-sales success.

• Monitor and oversee all implementation projects with large enterprise clients to ensure the successful delivery of technology and services.

• Cultivate healthy customer relationships through proactive support and regular follow-ups.

• Quantify product feedback and communicate insights to executives to enhance software and hardware engineering, aligning it better with customer requirements.

• Foster customer loyalty through proactive support and effective account management.

• Serve as an advocate for enterprise clients by thoroughly understanding their use cases and needs.

• Lead quarterly business reviews and customer check-ins to guarantee that existing clients are realizing value from Skydio technology.

• Ensure renewals and expansions through proactive support.

• Manage approximately 20 accounts to drive adoption and secure renewals of the business portfolio.

⛳️ Requirements

• Strong knowledge or prior experience in supporting customers within the SLED sectors (Public Safety, Law Enforcement).

• Demonstrated success in implementing new technology, promoting adoption of hardware and software, and collaborating with technical teams to meet customer timelines.

• Exceptional communication skills, both written and verbal.

• Strong emphasis on project management tools and methodologies.

• Experience with commercial Unmanned Aircraft Systems and associated software development/deployment.

• Capability to obtain a Part 107 certificate.

🏝️ Benefits

• Competitive base salaries.

• Equity in the form of stock options.

• Comprehensive benefits packages.

• Paid vacation time.

• Sick leave.

• Holiday pay.

• 401K savings plan.