Customer Success Manager, Cyber

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Take ownership of commercial and customer outcomes for a portfolio of key Private Sector accounts.

• Encourage product adoption, ensure renewals, facilitate expansions, and maintain high levels of customer satisfaction.

• Develop and implement multi-year account strategies that align with enterprise-level security goals.

• Anticipate renewals and pinpoint upsell and cross-sell opportunities.

• Create and expand customer success programs and playbooks that integrate the Dataminr Cyber Portfolio into customer operations.

• Contribute to the overall customer success strategy and provide mentorship to Customer Success Associates.

• Establish and nurture executive-level relationships with CISOs and security leaders.

• Conduct capability briefings, product demonstrations, executive business reviews, and regular check-ins.

• Serve as a Cyber platform expert and trusted advisor.

• Utilize data-driven metrics to foresee retention and growth risks and opportunities.

• Transform customer feedback into actionable recommendations for Cyber Defence product development.

⛳️ Requirements

• Over 3 years of experience in enterprise software or SaaS customer success/account management, including overseeing a portfolio of accounts.

• Proven experience in supporting renewals and uncovering expansion opportunities within a portfolio of accounts.

• Knowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting requirements of Private Sector organizations.

• Excellent communication skills to convey complex concepts both orally and in writing, tailored to technical and non-technical audiences.

• Experience presenting to senior stakeholders and decision-makers.

• Ability to work collaboratively with cross-functional teams, including Sales, Product, and Engineering.

• Strong accountability and the capability to independently manage competing priorities and deadlines.

• Bachelor's degree or equivalent relevant experience in a related discipline.

🏝️ Benefits

• Flexible work arrangements.

• Generous PTO and sick leave.

• Competitive benefits package.

• Employee resource group (ERG) network.

• Manager development programming.

• Professional development funds.

• Company equity.

• Annual commission target as part of OTE.