Customer Success Manager, Contract

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main point of contact for designated accounts, ensuring a smooth customer experience.

• Enhance customer engagement, adoption, and retention through proactive communication and strategic interactions.

• Gain a thorough understanding of each customer's business goals and align our solutions accordingly.

• Track customer health metrics and usage statistics to foresee risks and identify opportunities.

• Conduct regular business reviews to demonstrate value, gather feedback, and pinpoint areas for improvement.

• Collaborate across departments with Product, Sales, and Support teams to represent customer interests.

• Oversee and direct renewals, upselling, and account expansion strategies to maximize customer lifetime value.

• Keep precise records, renewal projections, and pipeline management within the CRM (e.g., HubSpot).

⛳️ Requirements

• 5+ years of experience in Customer Success, Account Management, or Account Executive roles in a SaaS or technology-focused environment.

• Proven history of managing customer relationships, renewals, and account expansion.

• Strong skills in consultative selling, communication, presentation, and negotiation.

• Capability to analyze customer data and convert insights into actionable strategies.

• Highly organized, detail-oriented, and proactive in overseeing multiple accounts.

• Experience with CRM and customer success tools (e.g., Gainsight, HubSpot, Salesforce).

• Proficiency in English is mandatory.

🏝️ Benefits

• Remote work environment

• Occasional travel may be necessary for business engagements and industry events