This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage client relationships at both strategic and operational levels.

• Take ownership of onboarding, adoption, retention, and growth management responsibilities.

• Lead renewal negotiations while maintaining low gross churn rates.

• Act as the subject matter expert in maritime affairs and the primary contact for customer needs and inquiries.

• Conduct impactful training sessions and product webinars.

• Advocate for customer feedback internally to inform product development.

• Identify new business opportunities through upselling and cross-selling to existing accounts.

• Collaborate closely with Support, Sales, Product, and R&D teams.

• Serve as the main point of contact for key clients.

• Cultivate long-term relationships with global enterprise accounts.

• Drive product adoption and pinpoint opportunities for growth.

⛳️ Requirements

• 4+ years of experience in Customer Success or Account Management.

• Background in the maritime domain or trading and shipping industry.

• Experience with SaaS platforms and managing global enterprise clients.

• Strong commercial acumen and experience in contract negotiations.

• Proven capability to work cross-functionally with product and technical teams.

• Willingness to travel globally (approximately 30%).

• Excellent interpersonal and communication skills, from end-users to C-level executives.

• Familiarity with tools such as Salesforce, helpdesk systems, and customer training platforms.

• Fluency in English; proficiency in additional languages is a plus.

🏝️ Benefits

• Opportunity to work with cutting-edge AI technologies.

• Collaboration with a brilliant and passionate team.

• Opportunity to make a significant impact on the global trade ecosystem.

• Be part of a mission-driven company that is shaping the future of maritime intelligence.