Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key customers throughout the United States.

• Ensure that customers derive tangible business value from Webbing's connectivity offerings.

• Establish long-term partnerships with customers and act as a trusted advisor during their entire lifecycle.

• Cultivate relationships with customer stakeholders and executive sponsors.

• Create and implement Customer Success Plans that align with customer goals.

• Drive customer adoption, retention, satisfaction, and overall growth.

• Monitor customer health, usage patterns, and business results.

• Identify potential customer risks and lead plans for mitigation.

• Coordinate onboarding and deployment activities for customers.

• Ensure the successful implementation of Webbing's products and services.

• Conduct regular cadence meetings with customers.

• Lead Executive Business Reviews and strategic planning sessions.

• Track commitments and follow up on action items effectively.

• Collaborate with Sales on expansion, cross-selling, account planning, and growth initiatives.

• Encourage the adoption of new products and platform functionalities.

• Maintain precise customer records and ensure Salesforce account hygiene.

• Document customer architecture, stakeholders, and success strategies.

• Monitor SIM usage, data consumption, and service trends.

• Coordinate operational requests with Customer Operations and Support teams.

• Ensure prompt communication during incidents and major service events.

• Travel frequently to customer sites across the United States.

• Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.

• Enhance executive relationships through in-person engagement.

• Support strategic customer initiatives and significant business milestones.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing positions.

• Proven experience managing enterprise or B2B clients.

• Exceptional communication, presentation, and relationship-building abilities.

• Strong organizational, analytical, and project management skills.

• Familiarity with Salesforce or comparable CRM platforms.

• Proficient in professional English (both spoken and written).

• Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits.

• Preferred: Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.

• Preferred: Experience managing strategic or global enterprise clients.

• Preferred: Knowledge of APIs, eSIM technologies, or connectivity platforms.

🏝️ Benefits

• Opportunities for professional growth within a reputable, innovative, and expanding international company.

• Join a team of highly skilled specialists in an international setting.

• Fully remote position.

• Comprehensive medical benefits.