Customer Success Manager

This is a fully remote position, open to applicants in Nevada, +8 more states.

📋 Description

• Create systems to monitor new implementations and assess customer health

• Establish metrics, tools, and reporting standards to evaluate customer well-being

• Lead and manage intricate onboarding initiatives

• Enhance adoption rates by designing and delivering customer training programs

• Oversee account-level risks and facilitate internal issue resolution

• Spot expansion opportunities during interactions with customers

• Create and present progress reports regarding customer health and project updates

• Collaborate with internal and external stakeholders to gather product feedback and resolve issues

⛳️ Requirements

• Experience with risk-limiting audit principles and election management

• Knowledge of ballot tabulation, voting equipment, and ballot storage is preferred

• Capability to handle multiple projects and perform under pressure during critical audit phases

• A solid understanding of statistics is beneficial (not mandatory)

🏝️ Benefits

• Flexible work schedule

• Competitive benefits