Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer relationships from the initial onboarding phase to renewal.

• Assist customers in deriving value from the VODA.ai platform.

• Track customer health and levels of engagement.

• Recognize risks and opportunities for growth.

• Direct account planning and prepare for renewals.

• Work in conjunction with Sales, Product, and Engineering teams.

• Provide support to consulting partners.

• Keep precise customer records and health metrics updated in HubSpot.

⛳️ Requirements

• A minimum of 3 years experience in Customer Success, Account Management, Client Services, or a related customer-facing position.

• Demonstrated experience in managing customer relationships with accountability for retention, renewals, customer health, or account expansion.

• Excellent communication and presentation abilities, capable of engaging effectively with both technical and business stakeholders.

• Experience in leading customer meetings, conducting business reviews, facilitating onboarding sessions, or managing strategic account discussions.

• Skill in identifying customer risks and opportunities, along with the ability to proactively develop strategies to enhance outcomes.

• Familiarity with CRM platforms such as HubSpot, Salesforce, or other similar customer management tools.

• Strong organizational and project management capabilities, with the ability to handle multiple customer accounts concurrently.

• Experience collaborating across departments with Sales, Product, Engineering, or other internal teams to bolster customer success initiatives.

🏝️ Benefits

• Health insurance

• Professional development opportunities