Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the customer relationship from the point of implementation hand-off through to renewal and expansion.

• Ensure CRM data is precise and consistently updated.

• Foster customer retention, adoption, value delivery, and advocacy.

• Comprehend customers’ business objectives, initiatives, and use cases to provide tailored guidance.

• Acquire in-depth knowledge of Verifiable’s API, Salesforce, and native AI offerings.

• Promote the use of complex technical products and enhance customer ROI.

• Facilitate Quarterly Business Reviews with executive stakeholders.

• Demonstrate ROI, align with business goals, share product updates, and prepare for renewals.

• Identify customer risks and obstacles to value, diagnose root causes, and lead recovery and remediation efforts.

• Gather product feedback and convert customer needs into actionable insights for Product and Development teams.

• Contribute to initiatives that enhance the Customer Success Management function and overall customer experience.

• Work collaboratively with Product, Support, and Sales teams to deliver customer value and establish long-term relationships.

⛳️ Requirements

• Over 3 years of experience in customer success or account management, ideally within enterprise SaaS.

• Demonstrated ability to cultivate relationships with C-level, VP, and Director-level stakeholders.

• Strong technical aptitude; capable of articulating APIs, integrations, and implementation concepts at a high level.

• Proficient in prioritizing tasks, working independently, and managing a substantial portfolio of customers.

• Extensive experience with tech stacks, including leveraging AI, with fluency in Slack, GSuite, Jira, and Notion.

• Excels in a fast-paced, rapidly evolving environment.

• Excellent verbal and written communication skills with both internal and external teams.

• Strong sense of ownership and a proven track record of achieving exceptional customer outcomes.

• Practical knowledge of Salesforce, including custom configurations and integrations (preferred).

• Experience in the healthcare, credentialing, or compliance-focused SaaS sectors (preferred).

🏝️ Benefits

• Health coverage options available for employees and their families.

• Unlimited Paid Time Off (PTO).

• Equity options in the startup.

• Fully remote work-from-home arrangement available in eligible US states.

• Company-issued MacBook and accessories.

• Access to Google Workspace, Notion, Claude, and other company-wide AI tools.