Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary liaison for client accounts

• Facilitate weekly or bi-weekly strategy discussions with clients

• Maintain proactive communication through calls, messaging, and updates

• Ensure clients have a comprehensive understanding of campaign performance and outcomes

• Evaluate marketing performance across:

• - Facebook Ads

• - Google Ads

• - SEO

• Convert marketing data into straightforward, actionable insights for clients

• Offer strategic advice to enhance campaign performance

• Take ownership of client satisfaction, retention, and relationship development

• Address issues proactively and work to prevent churn

• Recognize upsell opportunities as appropriate

• Provide tailored performance reports to clients

• Clearly articulate campaign metrics and return on investment (ROI)

• Collaborate with the fulfillment team to ensure timely completion of deliverables

• Gather client testimonials, referrals, and Google reviews

• Foster strong, long-term partnerships with clients

⛳️ Requirements

• 2–4 years of experience in:

• - Customer Success

• - Account Management

• - Client Strategy

• - Roles within Digital Marketing Agencies

• Solid understanding of:

• - Facebook Ads

• - Google Ads

• - SEO

• Proven experience managing client relationships in an agency setting

• Capability to analyze marketing outcomes and convey strategic direction

• Required Skills

• - Exceptional verbal communication

• - Strong client relationship management

• - Strategic thinking and problem-solving abilities

• - Competence in leading client calls and maintaining structure

• - High level of ownership and accountability

• - Proficiency in managing multiple client accounts at once

• - Strong organizational skills and follow-through

• Tools & Systems You will work with:

• - GoHighLevel – CRM & client communication

• - Slack – internal communication

• - ClickUp – task and project management

🏝️ Benefits

• Fully remote working environment

• Rapidly growing digital marketing agency

• Opportunity to collaborate closely with leadership

• Clear advancement path to leadership positions

• Performance-driven compensation