This is a fully remote position, open to applicants in Italy.

📋 Description

• Manage a portfolio of UK merchants throughout the entire process, from Sales handover to onboarding, adoption, and retention.

• Ensure Attio remains the definitive source of information.

• Execute migrations to TextYess from Klaviyo, Shopify Email, Brevo, and Omnisend.

• Oversee domains, consent, templates, and associated migration tasks.

• Design and implement WhatsApp and email campaigns along with automations for merchants.

• Educate merchants on how to independently operate campaigns and automations.

• Enhance revenue through plan upgrades, the introduction of new channels, and upselling Autonomous CRM options.

• Act as the representative for UK merchants to the Product and Sales teams.

• Monitor technical issues until resolved with the platform team, Meta, and 360dialog.

• Maintain a revenue target from month three onward.

⛳️ Requirements

• Proven experience in Customer Success, Account Management, or similar client-facing roles.

• Practical experience in executing email or CRM campaigns for e-commerce clients.

• Familiarity with Klaviyo, Mailchimp, Brevo, Omnisend, or Shopify Email.

• Preference for candidates with an agency background.

• Experience with Shopify and direct-to-consumer (DTC) e-commerce.

• Capability to translate ROAS and attributed revenue into a commercial proposition.

• Demonstrated history of managing a client portfolio, including renewal and upselling discussions.

• Native English speaker or fully bilingual in English at the C2 level.

• Proficiency in Italian at the C1 level or higher.

• Fluency in both English and Italian is essential.

• Preferred: Experience in WhatsApp marketing or conversational commerce.

• Preferred: Experience in marketing-platform migration.

• Preferred: A network within the UK e-commerce sector.

🏝️ Benefits

• Stock options package.

• Unlimited opportunities for growth and responsibility.

• An equal opportunity employer that welcomes applicants from all backgrounds and experiences.