Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise accounts as the primary consultant for customer strategy, performance, and growth.

• Establish trusted relationships with Directors, VPs, SVPs, and C-suite stakeholders.

• Create customer success plans and facilitate strategic business reviews, executive presentations, and growth strategies.

• Navigate escalations, tackle performance issues, and propose strategies to enhance customer outcomes.

• Take charge of customer retention, renewals, and expansion opportunities while safeguarding recurring revenue.

• Analyze advertising and marketplace performance to spot risks, identify opportunities, and provide actionable growth suggestions.

• Collaborate with Advertising Operations, Sales, Product, Finance, and leadership to deliver customer value and tackle complex challenges.

• Utilize AI, automation, and emerging advertising capabilities to enhance customer outcomes and operational efficiency.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Strategic Account Management, eCommerce, retail media, digital advertising, or B2B SaaS.

• Demonstrated success in managing enterprise accounts, driving renewals and expansions, and reducing churn.

• In-depth knowledge of Amazon and Walmart advertising, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP.

• Experience in advising senior stakeholders, leading business reviews, and conducting commercial negotiations.

• Ability to analyze advertising performance data and convert insights into strategic recommendations.

• Familiarity with Salesforce or other CRM systems, reporting tools, and cross-functional account management.

• Background check will be conducted following a conditional offer of employment.

🏝️ Benefits

• Competitive cash compensation.

• Comprehensive benefits package effective from day one.

• Generous stock option packages and investment opportunities.

• Unlimited paid vacation policy.

• Flexible work schedule.

• Potential for bonuses or commissions.

• Equity grants.

• Remote-first culture with the flexibility to work when most productive and effective.