Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate across various departments including Account Executives, Marketing, Product, and Engineering teams.

• Oversee software implementations to ensure customers derive value from the solutions.

• Serve as the main liaison for strategic accounts, coordinating with stakeholders and internal teams.

• Develop and nurture enterprise relationships to promote adoption through organized engagement.

• Organize and facilitate Executive Business Reviews and in-person workshops with clients.

⛳️ Requirements

• Over 10 years of experience in the engineering sector, encompassing enterprise customer success, technical consulting, stakeholder management, and strategic account development.

• Strong knowledge of CAx tools and their use in sectors like automotive, aerospace, or consumer goods.

• Comfortable interacting with senior stakeholders, including C-level executives.

• Highly analytical, capable of interpreting customer data and proactively addressing churn risks.

• A proactive, solutions-focused attitude with a proven history of driving significant account growth.

🏝️ Benefits

• Flexible working: you have the freedom to choose when and where to work (as long as you reside in the US).

• Flexible public holidays: adjust your days off in alignment with your values and beliefs!

• Support for home office setup + access to our Bremen office or co-working space in Boston.

• Personal development budget of $2,500.

• We don’t track your vacation days as we trust our team members to make the best choices for themselves and the company.

• Access to the mental health platform nilo to enhance your well-being.

• Assistance with health insurance and a 401(k) savings plan.

• Regular team activities, virtual coffee breaks, and spontaneous after-work gatherings.

• We also come together as a company for 2-3 day off-sites in Germany twice a year!