Customer Success Manager

This is a fully remote position, open to applicants in New Jersey, +6 more states.

📋 Description

• Oversee, assist, and grow a portfolio of enterprise clients (B2B)

• Engage with stakeholders at both executive and operational levels to gain insights and develop expertise regarding factors that enhance user value and engagement

• Drive business growth by identifying patterns and synergies across various end-user use cases

• Actively share customer insights and learnings with the wider Stravito team

• Report directly to the Lead Customer Success Manager for the US

• Collaborate closely with Product, Tech, and Design teams to achieve objectives!

⛳️ Requirements

• 3-5 years of experience as a Customer Success Manager

• Prior experience managing complex enterprise accounts

• Possess a “customer mindset” - the ability to listen effectively and differentiate between what is being communicated and the underlying motivations

• Business-focused - always considering ways to grow and scale your customer base

• Capability to excel in start-up and remote-first settings

• Excellent interpersonal and communication skills

• Proficient in English, both spoken and written

🏝️ Benefits

• Remote-first and globally distributed team with company events held a few times each year as a delightful bonus 🎂

• Enjoy a fun, collaborative atmosphere where everyone genuinely cares and supports one another

• No micro-management policies

• Encouragement to develop your own processes while engaging in constructive feedback for improvement

• Competitive compensation package

• Opportunity to work with cutting-edge technology in our industry (such as GenAI)