Customer Success Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Establish and nurture long-term relationships with customers

• Ensure timely contract renewals and engage in legal negotiations

• Act as a trusted advisor for customers, collaborating with sales, professional services, legal, finance, engineering, and other teams to advocate for solutions

• Design and implement customer success strategies, account plans, and best practices

• Attain proficiency in our product and be capable of performing setup tasks for customers

• Focused on growth and expansion, manage the renewal process for key enterprise accounts

• Serve as the primary contact for customer support

• Generate and present performance reports to key clients on a quarterly and annual basis

• Oversee and manage customer escalations

• Keep customer executives and business informed of progress; ensure timely movement towards resolution; report and escalate issues internally

• Advocate for customers' needs and perspectives internally to promote ongoing product utilization and growth

⛳️ Requirements

• Bachelor's degree or equivalent experience

• 3-5 years of experience in Enterprise Customer Success, Account Management, Customer Service, or a related field

• Prior experience in a technology company, preferably in the SaaS industry

• Proficient in generating reports, analyzing, and presenting data to customers

• Computer literate, particularly with Excel

• Experience in a startup environment is a plus

• Capability to manage multiple customer accounts concurrently

• Self-starter with a proactive and results-oriented mindset

• Excellent communication skills for articulating both problems and solutions clearly and kindly

• Exceptional problem-solving abilities

• Know when and how to collaborate and escalate issues to resolve challenges

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• 401(k) plan with company matching

• Paid time off, holidays, and parental leave

• Opportunities for professional development reimbursement