Customer Success Manager

This is a fully remote position, open to applicants in Tunisia.

📋 Description

• Assist new clients in navigating the technical and strategic setup of their loyalty programs.

• Evaluate application usage data from both customers and end-users.

• Suggest engagement initiatives (such as promotions, challenges, and rewards) to enhance consumer interaction.

• Track customer account health metrics to pinpoint potential churn risks.

• Discover upselling and cross-selling prospects for premium features.

• Communicate customer insights to product teams to enhance the application.

• Oversee a portfolio of B2B clients, ensuring maximum ROI and renewal rates for their loyalty programs.

⛳️ Requirements

• 3 to 5 years of experience in Customer Success, preferably within SaaS, e-commerce, or retail technology industries.

• Expertise in CSM tools (Gainsight, ChurnZero).

• Familiarity with CRM systems (Salesforce, HubSpot).

• Proficient with data analytics software (Tableau, Looker).

• Strong marketing knowledge regarding loyalty strategies, customer data (CDP/CRM), and customer journeys.

• Excellent communication abilities, a results-driven approach, strong listening skills, and negotiation talents.

• Bilingual proficiency in English and French, both written and spoken.

🏝️ Benefits

• Competitive salaries that reflect local market standards, as well as the specific responsibilities of each position.

• Compensation based on required skills, education, and/or training.

• Fair and equitable compensation practices in accordance with applicable laws and regulations.

• Opportunity for employees to work remotely.