Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of customer retention, adoption, and net revenue growth within a specific portfolio of clients.

• Transform each client's objectives into actionable plans for maximizing platform value.

• Leverage AI-generated customer health indicators, product usage metrics, and engagement scores to prioritize account initiatives.

• Conduct strategic business reviews with key customer stakeholders and executives.

• Link platform usage to quantifiable revenue results and return on investment.

• Collaborate with Account Management to identify and pursue opportunities for expansion.

• Serve as a customer advocate across functions, engaging with Product and Engineering teams.

• Organize internal resources to address customer challenges effectively.

• Promote adoption through customized enablement, onboarding assistance, and continuous strategic support.

• Act as a trusted advisor and commercial leader in partnership with Account Management, Support, Product, and Marketing.

⛳️ Requirements

• Proven experience in a Customer Success, Account Management, or post-sales position within a B2B SaaS company, with direct responsibility for retention and expansion results.

• Established ability to manage a portfolio of clients while consistently meeting or surpassing retention and net revenue growth targets.

• Proficiency in working with product usage data and customer health indicators to set priorities and inform decisions.

• Strong executive presence, capable of leading business reviews and cultivating trusted relationships with senior customer stakeholders.

• Exceptional written and verbal communication skills.

• Experience with sales engagement, revenue intelligence, or revenue operations tools such as Salesloft, Clari, Gong, Outreach, or similar platforms.

• Knowledge of AI-driven customer health scoring, engagement analytics, or predictive churn signals.

• Experience in closely collaborating with Account Management on expansion efforts within a shared-account framework.

🏝️ Benefits

• Comprehensive benefits information available at https://salesloftbenefits.com/

• An inclusive and supportive work environment.

• Equal Opportunity Employer.