Customer Success Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee the onboarding process for new customers from initiation to successful launch.

• Facilitate the integration of Roomstay with clients’ Property Management Systems and other relevant technologies.

• Implement a structured 90-day program following the launch.

• Supervise and provide support to the onboarding specialist.

• Cultivate long-term relationships with your assigned portfolio of customers.

• Assist clients in enhancing website conversion rates through testing, optimization, and best practices.

• Collect customer feedback and collaborate with the product team.

• Keep customers updated on new features and enhancements.

• Spot opportunities for additional Roomstay products or services.

⛳️ Requirements

• Proven experience in Customer Success, Account Management, or a client-facing SaaS role.

• Passion for developing authentic relationships with customers.

• Ability to take ownership of tasks and follow through effectively.

• Clear and professional communication skills.

• Highly organized and capable of managing multiple projects simultaneously.

• Strong problem-solving abilities.

• Comfortable with technology and quick to learn new systems.

• Familiarity with hotels, hospitality technology, or Property Management Systems is advantageous.

• Experience working with product or development teams is a plus.

• Background in managing technical projects or using Jira would be beneficial.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.