This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and foster relationships with customers in the U.S.

• Promote platform usage and enhance customer engagement.

• Assess account health and detect potential risks of churn.

• Maintain proactive communication with clients.

• Spot opportunities for growth and collaborate with Sales.

• Work alongside Finance, Support, and Product teams to address customer concerns.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, Client Services, or a similar field.

• Familiarity with U.S. clients or the U.S. market.

• Proficient or fluent in English.

• Excellent communication and relationship-building abilities.

• Strong organizational skills and the capacity to handle multiple accounts.

• Experience in a SaaS or subscription-based environment is advantageous.

• Background in healthcare or compliance is a plus.

• High school diploma required.

• Resume must be provided in English.

🏝️ Benefits

• Fully remote work environment.

• Long-term independent contractor (PJ) agreement.