Customer Success Manager

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Engage with clients after implementation to respond to inquiries regarding product performance and ensure that ROI is achieved.

• Optimize client interactions to evaluate additional requirements and discover sales opportunities.

• Draft client correspondence and maintain regular communication, both proactively and as needed.

• Address service delivery or quality concerns by collaborating with internal teams and escalating issues when necessary.

• Work alongside product teams to improve client experiences and act as a subject matter expert on solution trends and performance.

• Identify and implement enhancements to production through ongoing improvement and analysis.

• Exhibit comprehensive knowledge of three or more LexisNexis Risk Solutions products.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• 3–5 years of industry experience, with a preference for at least 3 years in client-facing roles.

• Advanced consultative skills, including active listening and collaborative abilities.

• Strong orientation towards client service, utilizing data quality concepts and tools to address issues.

• An innovative mindset with a readiness to explore new methods for problem-solving.

• Excellent organizational and project management capabilities.

• Advanced oral and written communication skills; proficient in presenting technical concepts to varied audiences.

• Strong analytical and problem-solving skills to tackle complex business challenges.

• Ability to cultivate relationships and collaborate effectively with both internal and external clients.

• Results-driven with robust time management and multitasking skills.

• Self-motivated, capable of prioritizing and managing multiple requests simultaneously.

• A team player who can solicit input, manage conflicts, and remain effective under pressure.

• A positive attitude, sense of purpose, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

🏝️ Benefits

• Comprehensive, multi-carrier program for medical, dental, and vision coverage.

• 401(k) plan with matching contributions and an Employee Share Purchase Plan.

• Wellness platform offering incentives, a Headspace app subscription, Employee Assistance, and Time-off Programs.

• Short- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity coverage.

• Family Benefits, including bonding and family care leaves, as well as adoption and surrogacy support.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Paid Time Off, plus up to two days of paid leave for participation in Employee Resource Groups and volunteering efforts with chosen charities.