Customer Success Manager

This is a fully remote position, open to applicants in Taiwan, +1 more country.

📋 Description

• Establish and nurture strong relationships with pharmaceutical clients following sales.

• Guide customers through the audit process, ensuring seamless coordination and high levels of satisfaction.

• Conduct regular check-ins and serve as the primary contact for operational and support queries.

• Assist in onboarding, adoption, and continual engagement across a large number of accounts.

• Drive key success metrics such as credit consumption, CSAT, NPS, retention, and renewals.

• Collaborate with Account Managers to identify strategic growth opportunities.

• Keep precise CRM records in HubSpot, facilitating smooth transitions and visibility across teams.

• Convey customer feedback and data insights to enhance products and services.

• Oversee a portfolio of accounts throughout the customer lifecycle in the APAC market.

⛳️ Requirements

• Demonstrated experience in a customer-facing position (Customer Success, Account Management, Client Support, or similar).

• Exceptional communication and interpersonal skills in both English and Chinese.

• Proficiency in additional languages is advantageous.

• Strong organizational abilities and meticulous attention to detail.

• Proactive and solutions-oriented approach.

• Capability to work autonomously as well as collaboratively within a team.

• Comfortable working in a dynamic, fast-paced, and evolving environment.

• Previous experience in a startup or scale-up environment is highly beneficial.

• Interest in the pharmaceutical or life sciences sectors.

• Familiarity with CRM tools; HubSpot is preferred.

• Must possess citizenship or a work permit for the country applied for.

🏝️ Benefits

• Flexible working hours throughout the year.

• Opportunity to work abroad for up to 45 days annually.

• Provision of all necessary work equipment (laptop, headphones, etc.).

• Annual in-person company-wide event and celebration in Europe.

• Personalized coaching and mentoring focused on your development path within Qualifyze.