Remotery

Customer Success Manager

atQoveryRemoteFR flagFranceFull-timeCustomer SuccessJuniorMid-level€45k – €55k/year

Posted 1 hour ago

This is a fully remote position, open to applicants in France.

📋 Description

• Take full responsibility for your portfolio of clients.

• Oversee and expand approximately 70 SMB accounts ($5k–$15k ARR): ensure seamless onboarding, promote strong adoption, and proactively identify upsell opportunities.

• Serve as the main customer advocate within Qovery.

• Keep a robust portfolio.

• Speed up onboarding processes and enhance time-to-value.

• Spot upsell possibilities and contribute to the expansion pipeline.

• Act as a liaison among customers and the Product, Engineering, and Sales teams.

• Manage administrative tasks efficiently.


⛳️ Requirements

• Around 2 years of experience in tech sales, SDR, AE, or CSM roles.

• Familiarity with technical or complex products, preferably SaaS.

• Comfortable selling to and assisting technical audiences (developers, DevOps, CTOs).

• Basic knowledge of cloud service providers and developer tools.

• Capable of managing 70 accounts and adapting to changing priorities without oversight.

• Organized, proactive, and naturally inclined to take ownership.

• Proficient in English and French; knowledge of additional languages is a bonus.


🏝️ Benefits

• 100% remote work — no commuting or office politics.

• Significant impact: clear visibility from your contributions to revenue and customer satisfaction.

• Genuine ownership from the outset — no "junior" tasks.

• Close teamwork with Product and Engineering teams with minimal bureaucracy.

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