Customer Success Manager

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Support customers from the initial onboarding phase through to renewal.

• Report directly to the Head of Customer Success Management (EMEA).

• Oversee a portfolio of High & Medium touch customers located in Europe.

• Foster engagement at all stages of the customer journey.

• Promote healthy adoption, net retention, and minimize churn rates.

• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to comprehend customer business objectives and demonstrate product return on investment (ROI).

• Engage with executive sponsors and key decision-makers within customer organizations.

• Own the value proposition of the PVcase multi-product suite and tailor it to meet global customer needs.

• Collaborate with Sales, Product, and Marketing teams to ensure a seamless customer journey.

• Act as a customer liaison within the organization and advocate for their interests to senior leadership.

• Contribute to the development of processes and organizational growth initiatives.

• Occasionally visit customers in person.

⛳️ Requirements

• At least two years of experience in Customer Success.

• Proficiency in English and German; knowledge of additional languages is an asset.

• Experience in the Renewable Energy sector or a related field is highly advantageous.

• Proven ability to build and maintain relationships at all levels within customer organizations.

• Excellent communication skills.

• Strong forecasting abilities and a solid understanding of the customer base.

• Conflict-resolution skills and the capability to prioritize work in alignment with customer objectives.

• Familiarity with customer metrics and the ability to analyze data for actionable insights.

• Proficient in customer relationship management (CRM) software and other relevant tools.

• Experience with Salesforce and/or Gainsight is a plus.

• Exceptional written and verbal communication skills.

• Experience working in a remote setup and availability during standard customer working hours.

• Experience in startup or scale-up environments is preferred.

• Ability to adapt to fast-changing environments and a desire to contribute to continuous improvement.

• Immigration-related employment support, such as visa sponsorship or transfer, is not offered for this position.

🏝️ Benefits

• Flexible benefits package, allowing customization of perks to suit your individual style.

• Unlimited options for remote work or office access in Vilnius, Kaunas, or Barcelona.

• Flexible working hours.

• Half-day Fridays during the summer.

• Comprehensive training and onboarding program.

• International training opportunities.

• Competitive and progressively increasing salary.

• Regular in-office and after-hours social activities with team members.

• Internal transparency regarding company results and salary structures.

• Additional paid vacation days for birthdays, volunteering, and other special occasions.