Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new clients

• Deliver both virtual and in-person training sessions

• Develop tailored success plans to meet each client's specific requirements

• Act as the primary contact for designated clients

• Engage in proactive communication with clients to ensure goal alignment

• Cultivate and maintain robust client relationships through regular meetings and satisfaction evaluations

• Recognize opportunities for client growth and expansion

• Collaborate with Sales, Support, and Product teams to meet client needs and resolve challenges

• Monitor client engagement and usage to identify potential barriers

• Notify internal teams and recommend solutions as necessary

• Serve as a client advocate within the organization

• Provide insights to guide product development

• Track essential metrics and KPIs related to client success, satisfaction, and engagement

• Generate and distribute monthly reports to clients and internal teams

• Formulate strategies to enhance organization-wide adoption

• Adhere to the CSM playbook while proposing process enhancements

⛳️ Requirements

• Bachelor’s degree in a relevant discipline

• Prior experience in Customer Success, Account Management, or a similar position (2+ years)

• Familiarity with the healthcare sector and/or software as a service (SaaS) is preferred

• A background in physical therapy is preferred

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and growth

• Comprehensive health and wellness benefits

• Flexible working arrangements

• Collaborative and inclusive company culture