Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate relationships with key stakeholders within designated accounts and internal account teams.

• Facilitate effective communication between clients and internal teams concerning customer priorities.

• Oversee customers across various industries and product lifecycles utilizing direct interactions and automation.

• Create and uphold Customer Success Plans focused on business outcomes.

• Optimize customer investment value, utilization, growth, and retention.

• Assist customers in navigating adoption milestones related to UEM, Horizon, Access, and Intelligence.

• Collaborate with support, engineering, sales, and architecture teams to resolve customer issues.

• Establish strategic relationships with customer decision-makers and key stakeholders.

• Identify potential risks and execute mitigation strategies to ensure customer health.

• Engage with product management on customer feature requests.

• Present business and technical information to audiences ranging from administrative to executive levels.

• Leverage Workspace ONE Intelligence and DEX insights to showcase measurable value and pinpoint adoption gaps.

• Develop deployment roadmaps aligned with customer business drivers.

• Contribute to customer success assets and provide thought leadership.

• Travel as necessary for customer engagements and business requirements.

⛳️ Requirements

• Familiarity with the Omnissa EUC portfolio or comparable experience with the legacy VMware EUC product line.

• Proficient understanding of Workspace ONE UEM, including endpoint management across Windows, macOS, iOS, Android, and rugged/frontline devices; enrollment methods, profiles, compliance policies, and application lifecycle management.

• Knowledge of Workspace ONE Access, covering identity management, SSO, multi-factor authentication, conditional access, and identity-provider integrations such as Microsoft Entra ID and Okta.

• Understanding of Horizon VDI and published applications in both on-premises and cloud-hosted environments.

• Knowledge of Workspace ONE Intelligence, analytics, automation workflows, and Digital Employee Experience management.

• Comprehension of modern management, legacy PC lifecycle management, BYOD, corporate-owned devices, application virtualization and delivery, and Zero Trust security architecture.

• Acquainted with Microsoft 365/Intune coexistence, Apple Business Manager, Android Enterprise, PKI, and directory/identity platforms.

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

• Willingness to travel up to 20% of the time.

• This job requisition does not qualify for employment-based immigration sponsorship by Omnissa.

🏝️ Benefits

• Employee ownership.

• Health insurance.

• 401k with matching contributions.

• Disability insurance.

• Paid time off.

• Opportunities for growth.

• Eligibility for commissions.