Customer Success Manager

This is a fully remote position, open to applicants in Oklahoma, +3 more states.

📋 Description

• Collaborate closely with internal teams and customer representatives to ensure accurate and current delivery schedules, aiming for 100% on-time delivery.

• Facilitate weekly meetings with site general contractors, customer sourcing teams, and internal demand planning to ensure cohesive alignment.

• Attain 100% annual shipping forecast accuracy by overseeing customer pull-in/push-out requests and working in tandem with internal planning teams.

• Ensure that all customer orders are entered into the system and confirmed within 24 hours of receipt.

• Collect and assess supply performance feedback from both customers and internal site teams.

• Create and execute improvement plans to maintain consistently high performance ratings, achieving “pass” results on all supplier performance evaluations.

• Collaborate with internal logistics and field support teams to coordinate delivery, commissioning, and hand-off activities, guaranteeing 100% on-time commissioning and customer readiness.

• Prepare and present weekly account supply updates, which include changes to demand schedules, new order activities, and field delivery status.

• Contribute significantly to quarterly business reviews with the customer, including developing presentations, delivering them in person, and assisting the account coordinator with preparation and insights.

⛳️ Requirements

• Bachelor’s degree in business or a related field of study.

• Experience in customer success, project management, supply chain, order management, or a comparable operational role.

• Excellent communication and relationship-building skills with both internal and external stakeholders.

• Capability to manage multiple priorities while ensuring accuracy and attention to detail.

• Analytical mindset with the capacity to interpret data and identify trends or risks.

• Proficiency in order management systems, reporting tools, and standard business software.

🏝️ Benefits

• Health, Dental, Vision, Life, STD, LTD, FSA, HAS.

• 401(k) Plan with company contributions.

• Participate in creating NexGen Products - Cooling the World’s Ever Expanding Data Centers.

• Air-conditioned work environment.

• Benefits commence on day one.

• 401K match.

• In the first year, enjoy 4 weeks of accrued vacation.