Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel success at the highest strategic level within customer accounts.

• Develop and implement a comprehensive strategy to gain customer acceptance throughout the organization.

• Collaborate closely with Product, R&D, and Medical teams.

• Influence and shape the future direction of Navina’s offerings.

• Act as the voice of clients, collaborating with them and external stakeholders to identify and address pain points while uncovering new challenges.

• Establish and nurture relationships with enterprise accounts, engaging with clinicians and C-level executives post-agreement.

• Manage client communications and oversee account operations.

• Organize, facilitate, and lead both in-person and virtual meetings with users, clients, and decision-makers to boost engagement and explore product opportunities.

• Monitor, track, and manage clients within the CRM system while overseeing client KPIs such as usage and engagement.

• Engage in product cycles, roadmap planning, and execution.

⛳️ Requirements

• Over 5 years of proven experience in managing enterprise accounts, interacting with users and decision-makers, preferably in a SaaS environment.

• Proficient in managing the onboarding cycle for customers from Close-Won to Go-Live and Initial Value.

• Experienced in overseeing the customer renewal process with a strong track record of high retention rates.

• Capable of working independently as well as part of a team in a dynamic, fast-paced setting.

• Excellent communication and storytelling abilities.

• Willingness to travel as required by business needs.

• Experience in Value Based Care is essential.

• A technical background is advantageous.

• Experience in general sales is a plus.

• Previous experience in the US healthcare sector is beneficial.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment.