This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Create and implement customized Customer Success Plans aimed at enhancing user adoption, satisfaction, and retention.

• Establish trusted advisor relationships with clients, positioning yourself as a key strategic partner.

• Work closely with customers to identify goals, establish key performance indicators, and monitor progress.

• Gain an in-depth understanding of the Noggin enterprise software platform to help clients maximize their value.

• Utilize CRM tools (such as Salesforce and HubSpot) and Customer Success platforms (including Gainsight and ChurnZero) to track and manage customer engagement.

⛳️ Requirements

• A minimum of 4 years of experience in customer advocacy, sales, engineering, or project management.

• Expertise in CRM software and Customer Success platforms.

• Experience with B2B SaaS platforms that are well-regarded.

• Capability to secure necessary background clearance as required by clients.

• Excellent communication and relationship-building abilities, with a strong customer-oriented approach.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!