Customer Success Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Act as the reliable point of contact for key accounts and the gateway to Kami, Companion, and Book Creator.

• Foster customer adoption, retention, and growth by comprehensively understanding customer needs and formulating success strategies.

• Engage with customers through various channels, including email, phone, video calls, and social media.

• Monitor account health and ensure the delivery of student learning outcomes.

• Cultivate and manage stakeholder relationships across districts.

• Increase institutional usage and oversee subscription renewals.

• Identify opportunities for cross-selling and upselling within the product ecosystem.

• Achieve targets related to subscription renewals and seat expansions.

• Collaborate with sales, marketing, and product teams throughout the onboarding, nurturing, and renewal processes.

• Track metrics and adjust strategic plans to meet long-term objectives.

• Provide insightful feedback for leadership on process improvements, task automation, and enhancing customer experiences.

• Quickly and effectively integrate new processes and systems.

• Curate success stories from districts and expand resources demonstrating product effectiveness.

• Ensure adherence to Customer Management standards.

⛳️ Requirements

• Minimum of three years in customer success management or account management roles.

• Proven experience in a dynamic, fast-paced environment.

• Strong passion for educating customers and assisting them in resolving issues and accomplishing their objectives.

• Consultative and helpful demeanor with the ability to influence others.

• Excellent communication skills to articulate the benefits of solutions clearly.

• Proficient in asking insightful questions to identify customer organizational challenges.

• Self-motivated individual with a history of achieving success.

• Experience in the education sector is a plus.

🏝️ Benefits

• Ongoing learning and development opportunities.

• Subsidized course fees.

• Access to certifications.

• Opportunities to attend conferences.

• Complimentary access to Udemy and additional resources.

• People-first company culture.

• High-quality and diverse team environment.

• Commitment to mission-driven work.

• Chance to make a difference in schools, students, and teachers around the globe.