Customer Success Manager

Posted Oct 27

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Take charge of and enhance performance and influencer marketing accounts with a focus on ROAS and commercial results.

• Cultivate robust client relationships and align account strategies with overall business objectives.

• Enhance campaign performance, ROAS, and overall account efficiency.

• Formulate growth strategies, boost client retention, and pinpoint upselling opportunities.

• Collaborate with Product teams to convert client needs into actionable insights.

• Coordinate efforts with BI, Operations, Finance, Influencer, and Product teams.

• Identify inefficiencies in processes and proactively initiate workflow enhancements.

• Analyze dashboards, campaign data, and key performance indicators.

• Identify performance discrepancies and convert insights into practical recommendations.

• Assume responsibility for account performance and client satisfaction.

• Prioritize tasks effectively, resolve issues, and achieve results with minimal oversight.


⛳️ Requirements

• 5–7 years of cumulative experience, including over 3 years in Account Management or Customer Success.

• Proven experience in managing performance-driven accounts within e-commerce, SaaS, marketplaces, or similar sectors.

• Background in performance marketing, influencer marketing, affiliate marketing, or environments that blend agency and product.

• Familiarity with SaaS or technology platforms and experience in cross-functional collaboration.

• Strong analytical abilities and proficiency in data interpretation.

• Demonstrated ownership, accountability, and capability to work with minimal guidance.


🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-life balance.

• Engaging company culture focused on innovation and collaboration.

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