
Customer Success Manager
Posted Oct 27

Posted Oct 27
This is a fully remote position, open to applicants in Saudi Arabia.
• Take charge of and enhance performance and influencer marketing accounts with a focus on ROAS and commercial results.
• Cultivate robust client relationships and align account strategies with overall business objectives.
• Enhance campaign performance, ROAS, and overall account efficiency.
• Formulate growth strategies, boost client retention, and pinpoint upselling opportunities.
• Collaborate with Product teams to convert client needs into actionable insights.
• Coordinate efforts with BI, Operations, Finance, Influencer, and Product teams.
• Identify inefficiencies in processes and proactively initiate workflow enhancements.
• Analyze dashboards, campaign data, and key performance indicators.
• Identify performance discrepancies and convert insights into practical recommendations.
• Assume responsibility for account performance and client satisfaction.
• Prioritize tasks effectively, resolve issues, and achieve results with minimal oversight.
• 5–7 years of cumulative experience, including over 3 years in Account Management or Customer Success.
• Proven experience in managing performance-driven accounts within e-commerce, SaaS, marketplaces, or similar sectors.
• Background in performance marketing, influencer marketing, affiliate marketing, or environments that blend agency and product.
• Familiarity with SaaS or technology platforms and experience in cross-functional collaboration.
• Strong analytical abilities and proficiency in data interpretation.
• Demonstrated ownership, accountability, and capability to work with minimal guidance.
• Competitive salary and performance-based bonuses.
• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and career advancement.
• Flexible work environment and work-life balance.
• Engaging company culture focused on innovation and collaboration.
Abnormal Security
SOCKET
Cobalto Talent
Signify
Get handpicked remote jobs straight to your inbox weekly.