
Customer Success Manager
Posted 5 days ago

Posted 5 days ago
This is a fully remote position, open to applicants in Saudi Arabia.
• Take charge of and expand performance and influencer marketing accounts with a focus on ROAS and commercial success.
• Build robust client relationships and align account strategies with overarching business objectives.
• Enhance campaign performance, ROAS, and overall account efficiency.
• Formulate growth plans, boost client retention, and uncover upselling opportunities.
• Collaborate with Product teams to transform client needs into actionable insights.
• Work closely with BI, Operations, Finance, Influencer, and Product departments.
• Recognize process deficiencies and actively pursue workflow enhancements.
• Analyze dashboards, campaign data, and key performance indicators.
• Spot performance issues and convert insights into practical recommendations.
• Assume responsibility for account performance and client satisfaction.
• Prioritize tasks, resolve challenges, and achieve results with minimal oversight.
• 5–7 years of overall experience, including at least 3 years in Account Management or Customer Success.
• Proven experience managing performance-driven accounts in e-commerce, SaaS, marketplaces, or similar sectors.
• Background in performance marketing, influencer marketing, affiliate marketing, or in both agency and product settings.
• Familiarity with SaaS or technology platforms and experience in cross-functional teamwork.
• Strong analytical capabilities and proficiency in data interpretation.
• Demonstrated ownership, accountability, and the ability to work independently with minimal supervision.
• Competitive salary and performance-based bonuses.
• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and career advancement.
• Flexible working hours and remote work options.
• Engaging company culture with team-building activities.
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