Customer Success Manager

This is a fully remote position, open to applicants in South Africa, +4 more countries.

📋 Description

• Lead, guide, and manage a team of four account managers to achieve optimal performance.

• Supervise a varied portfolio of 140 client accounts, ensuring high levels of satisfaction and retention.

• Track and enhance Service Level Agreement (SLA) response times.

• Evaluate client feedback and surveys to implement service enhancements and strategic changes.

• Recognize and pursue opportunities for account growth and expansion within the current portfolio.

• Serve as the primary escalation point for client requirements and team-related challenges.

⛳️ Requirements

• At least 2 years of professional experience in Account Management.

• Demonstrated leadership experience or the capability to manage and develop a team.

• Ability to work aligned with EST hours, with flexibility for core team overlap.

• Outstanding communication skills and a results-driven approach.

• Strong organizational abilities to effectively manage high-volume client portfolios.

• Proficiency in Google Workspace (preferred).

• Advanced proficiency in the English language (preferred).

🏝️ Benefits

• Competitive salary.

• Fully remote work environment.

• Rapid career advancement and growth opportunities.

• Salary increases and performance-based bonuses.

• Future incentive structures currently being developed.

• Flexible working hours with core overlap.