This is a fully remote position, open to applicants in India, +2 more countries.

📋 Description

• Conduct live product demonstrations for potential clients.

• Clearly articulate workflows, processes, and service offerings.

• Provide assistance in onboarding new clients.

• Facilitate coordination between clients and internal operations teams.

• Address customer queries and deliver timely solutions.

• Foster strong client relationships through consistent follow-ups.

• Support sales and business development teams during client interactions.

• Monitor customer feedback and enhance the customer experience.

• Ensure high levels of customer satisfaction and retention.

• Prepare reports, updates, and follow-up documentation.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Proficient in presentation and demo-handling techniques.

• Comfortable engaging with U.S.-based clients via calls and video meetings.

• Previous experience in Customer Success, Client Servicing, Demo Calling, or Account Management is preferred.

• Confident demeanor with strong interpersonal abilities.

• Willingness to work during U.S. shift hours.

• Experience with CRM or client management tools is preferred.

• Capability to explain processes in a clear and professional manner.

• Background in the accounting/bookkeeping industry is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote options.

• Health and wellness benefits.

• Supportive and inclusive company culture.