Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster strong relationships with the customer portfolio through consistent touchpoints and quarterly business reviews (QBRs).

• Collaborate with implementation and technical teams to ensure seamless implementation and quicker time-to-value.

• Identify opportunities for revenue growth and discover upselling and cross-selling potential within current accounts.

• Contribute to and enhance existing processes to optimize the customer experience.

• Advocate for customers within the organization, address issues, and provide product feedback.

⛳️ Requirements

• 2–3 years of experience in B2B customer success, account management, or a similar role, preferably in financial services, banking, or fintech.

• Exceptional problem-solving and project management skills.

• Experience managing competing priorities while consistently achieving results.

• Proven track record in customer retention and account expansion.

• Strong relationship-building capabilities with both external and internal stakeholders.

• High level of comfort with adopting new software tools for document drafting, collaboration, and communication.

• Excellent writing skills; ability to produce clear and comprehensible documentation.

• Legal authorization to work in the UK.

• Successful completion of background screening, including right-to-work verification, criminal record checks, credit history checks, social media review, and professional reference checks.

🏝️ Benefits

• 25 days of annual leave plus a winter break (office closure between Christmas and New Year) and bank holidays.

• Share options.

• Remote-first flexibility — work from any location within the UK.

• Assistance with home office setup.

• One-on-one coaching and therapy through Oliva.

• Automatic enrollment in the company pension scheme with Penfold.

• Enhanced parental leave offering up to 6 months at full pay.

• Private medical insurance and life insurance provided by Bupa and AIG respectively.

• Commission.