Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage and enhance customer engagements throughout the EMEA region.

• Develop and sustain long-term strategic partnerships with utilities, regulators, government entities, and energy firms.

• Oversee a high-value customer portfolio to promote retention, revenue growth, and advocacy.

• Serve as a trusted advisor to senior stakeholders.

• Identify opportunities for expansion through upselling and cross-selling initiatives.

• Establish, grow, and maintain executive-level customer relationships.

• Take ownership of regional accounts to ensure long-term retention, growth, and advocacy.

• Meet or surpass renewal targets.

• Collaborate with customers to ensure solutions provide strategic value.

• Secure customer testimonials and establish reference partnerships.

• Represent Energy Exemplar as a thought leader at conferences, government forums, and industry events.

• Ensure high standards for customer onboarding, adoption, and expansion.

• Maintain account management systems and deliver structured reporting and data analysis to executive leadership.

• Relay customer feedback to product teams to influence product innovation and roadmap priorities.

• Identify and cultivate new business opportunities and strategic partnerships.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, or Strategic Consulting.

• Previous experience in SaaS/software is essential.

• Experience in the energy sector is a strong advantage but not mandatory.

• A strong interest in the energy landscape and the ability to understand industry dynamics and customer needs.

• A proven track record in managing enterprise accounts and achieving or surpassing renewal, retention, and expansion targets.

• Capability to build and maintain relationships with C-suite and senior stakeholders.

• Ability to translate customer challenges into actionable solutions, promote adoption, and deliver measurable customer value.

• Exceptional written and verbal communication skills.

• Confidence in presenting to senior audiences and representing the company at industry forums.

• Proficient in using data to generate customer insights, monitor account performance, and inform strategic decisions.

• Willingness to travel across the EMEA region.

• A bachelor's degree is required.

• Must be based in the UK.

🏝️ Benefits

• Trust team members to achieve excellent results from their preferred work environment, whether at home, in the office, or on the move.

• Support to maintain a work-life balance.

• Empowerment to take initiative, solve problems, and make a significant impact.

• Commitment to equal opportunity and an inclusive work environment.

• Accommodations available during the recruitment process.