Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate customer adoption, realization of value, and sustained success across a range of Aerospace, Defense, and US Government accounts.

• Combine customer advocacy, product knowledge, and strategic relationship building to enhance outcomes.

• Create and implement proficiency plans for both novice and experienced users.

• Lead dedicated support efforts for pilot expansions and deployments.

• Formulate engagement strategies for executive sponsors and key stakeholders.

• Identify opportunities for growth and devise strategies for account expansion.

⛳️ Requirements

• A Bachelor’s degree in engineering, mathematics, physics, or a technology-related field.

• Over 4 years of experience in technical positions related to test engineering, software development, or similar customer-facing roles.

• Familiarity with test and measurement products and systems.

• Willingness to travel 30% of the time.

• Experience collaborating with enterprise customers in technical settings.

• Excellent communication, presentation, and stakeholder management abilities.

• Capacity to handle multiple accounts and programs concurrently.

• US Citizenship is a prerequisite for this position.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401(k) retirement plan.

• Tuition reimbursement options.

• Flexible time off policies.

• Paid parental leave.