Customer Success Manager

This is a fully remote position, open to applicants in Philippines, +6 more countries.

📋 Description

• Facilitate onboarding calls and provide an overview of collaboration with CAS.

• Manage the setup process involving clients, the placement team, and newly assigned team members.

• Identify potential risks early and escalate them promptly.

• Perform proactive check-ins with clients and respond to inquiries.

• Conduct regular reviews, training sessions, and Q&A meetings via video calls.

• Develop guides, templates, and email sequences.

• Spot opportunities for expanding client teams and fostering growth.

• Collect client feedback and communicate it to leadership.

• Record best practices and create reusable engagement templates.

• Enhance internal workflows and assist with team projects.

⛳️ Requirements

• 2 to 3 years of experience in a customer-facing position, such as customer success, account management, or client services.

• Excellent written and verbal English skills, with the capability to simplify complex concepts.

• Strong attention to detail and a client-centric approach.

• Keen interest in process enhancement, documentation, and operational efficiency.

• Familiarity with platforms like Slack, Notion, HubSpot, or Salesforce.

• Highly organized, responsive, and capable of managing multiple clients effectively.

• Availability to work during U.S. business hours (or overlap) from home.

• Full-time commitment; must not engage in other part-time or freelance work once employed.

• Conflict-of-interest checks may be required.

• Certificate of Employment from the most recent job will be needed after hiring.

• Valid NBI Clearance for Philippine candidates, Certified Background Check for Latin American candidates, or Certificate of Clearance for South African candidates required post-hire.

• Character and professional reference checks will be conducted.

• LinkedIn profile must be updated to reflect CAS as the current employer.

• Willingness to adjust to a U.S. time zone schedule.

• English-language resume/CV or LinkedIn profile is required.

🏝️ Benefits

• Permanent remote work arrangement.

• Complete company equipment provided (laptop, monitor, accessories).

• 15 days of paid time off annually, in addition to local holidays.

• Guaranteed annual salary increases.

• Referral bonuses up to $1,000.

• Monthly flexible stipend (CAS Flex Perks).

• Structured onboarding and ongoing support.

• A culture that genuinely prioritizes employee engagement.