Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Meet profitable sales targets for Academic accounts within a designated territory.

• Discover opportunities to expand, retain, cross-sell, and engage customers utilizing the product range and services.

• Identify potential new customers and maintain accurate prospect contact details.

• Conduct sales presentations and collaborate with technical specialists to assist with customer onboarding and consultative selling.

• Facilitate onboarding, training, and support for Academic users and clients to ensure they fully leverage CAS solutions.

• Oversee an assigned book of business, enhancing and solidifying client relationships through visits, calls, emails, and presentations.

• Generate, promote, and close revenue opportunities within the designated territory.

• Identify and address customer challenges, issues, and potential opportunities.

• Perform needs assessments and suggest additional services and coverage options.

• Build relationships with senior buyers and day-to-day client representatives.

• Adhere to the established sales process and utilize CRM systems to document prospect interactions and manage leads.

• Monitor customer dashboards, pinpoint risks, and take action to enhance customer experience and product utilization.

• Maintain prompt communication with customers, management, and staff.

• Create workflows to optimize selling time, including pre-call planning and customized scripts.

• Participate in and present at trade shows, events, and conferences.

• Leverage AI tools to assess usage, contracts, and market data for risk and opportunity reporting.

⛳️ Requirements

• Bachelor's degree (or higher) in science-related fields, business, communications, or other relevant disciplines.

• A minimum of three years of sales-related experience, including lead generation, inside and outside sales, business development, or customer service.

• Proven success in surpassing sales objectives and developing territories/accounts.

• Familiarity with CRM and opportunity management systems, preferably Salesforce.com.

• Strategic thinking abilities with strong analytical and problem-solving skills in selling science-related solutions and/or information/intellectual property.

• Strong ability to articulate industry-specific value propositions that address customer pain points.

• Experience traveling for work-related projects or meetings with customers.

• Advanced diagnostic/consultative selling experience.

• Demonstrated proficiency with virtual selling tools like Zoom, Web-Ex, and similar platforms.

• Candidates must be authorized to work in the United States and not require work authorization sponsorship by CAS now or in the future.

• Experience selling into or working within the Academic market is preferred but not mandatory.

🏝️ Benefits

• Competitive salary.

• Generous vacation plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Employee savings plans.

• Retirement plans.