This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the post-onboarding customer relationship to guarantee ongoing value realization.

• Oversee account health and manage contract renewals effectively.

• Ensure customers derive maximum value through regular structured check-ins.

• Cultivate and sustain strong relationships with customer stakeholders.

• Serve as an advocate for customers by highlighting feedback and potential risks.

⛳️ Requirements

• Minimum of 3 years managing a Mid-Market portfolio with proven success in retention, renewals, and relationship management.

• Previous experience in the salon, spa, or wellness industry is advantageous.

• Quick learner with the ability to grasp Boulevard’s platform efficiently.

• Possess a strong ownership mentality.

• Excellent, empathetic communication skills.

• Comfortable prioritizing tasks in fast-paced settings.

• Proactively seek out opportunities for expansion.

🏝️ Benefits

• 401(k) matching along with dental, medical, vision, and life insurance coverage.

• Flexible vacation day policy.

• Fully remote position with a monthly work-from-home stipend.

• Family planning resources and specialized support programs.

• Equity opportunities.