This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist customers in effectively onboarding and adopting Aras Innovator.

• Offer coaching on best practices concerning PLM and the use of Aras Innovator.

• Perform regular health assessments and evaluate performance benchmarks.

• Lead initiatives to address issues and work with support teams to solve technical problems.

• Collaborate with Sales to identify and foster opportunities for renewals and upsells.

• Serve as a liaison among Product, Engineering, and Support teams.

• Contribute to the development of internal tools, templates, and processes that improve customer experience.

• Provide support for large, multi-tier enterprise clients and strategic growth projects.

⛳️ Requirements

• 5-7+ years of experience in customer success, technical account management, or solution consulting, ideally within PLM or enterprise software.

• Strong knowledge of PLM, CAD, or engineering design methodologies.

• Excellent technical skills and problem-solving abilities.

• Familiarity with CAD software and engineering design principles.

• Outstanding communication and relationship-building capabilities.

• Proficient in managing escalations and facilitating cross-functional resolutions.

• Comfortable working both independently and within fast-paced, collaborative settings.

• Willingness to travel up to 25% of the time.

• Preferred background in engineering, product development, or enterprise software implementation.

• Experience collaborating with global teams and enterprise clients is preferred.

• Applicants must possess authorization to work in the United States.

🏝️ Benefits

• Flexible paid time off.

• Company-paid holidays.

• Dedicated Global Wellness Day.

• 401(k) plan with company matching contributions.

• Medical, dental, and vision insurance with significant premium contributions and deductible reimbursement.

• Company-paid life insurance.

• Coverage for short- and long-term disabilities.

• Eligibility for bonuses.