Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure that customers recognize the value throughout their experience with Blackboard.

• Formulate and execute account engagement strategies to achieve business goals.

• Implement prescriptive playbooks tailored to customer requirements.

• Conduct partnership evaluations with clients.

• Foster customer engagement and encourage participation in events.

• Link customers with best practice resources and provide assistance with challenges.

• Serve as a vital information channel between Blackboard, the industry, and customers.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Minimum of 5 years of relevant experience in Higher Education, Customer Experience, Customer Success, and/or Educational Technology.

• Strong focus on customer service with the ability to communicate empathetically.

• Exceptional oral and written communication skills.

• Strong project management capabilities.

• Demonstrated success in account management.

• Proficiency in CRM and/or customer success software.

• At least 1 year of experience working with the Blackboard LMS or with Blackboard clients.

• Proficient in written and spoken English.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work arrangements.

• Paid time off.

• Opportunities for professional development.