Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of post-sale success for a portfolio of 6sense Advertising clients, establishing clear objectives, success strategies, potential risks, and subsequent actions.

• Provide guidance to clients regarding audience strategies, campaign frameworks, targeting, channel selection, budget distribution, measurement, and optimization techniques.

• Collaborate with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to ensure a seamless customer experience.

• Oversee campaign execution, monitoring delivery, pacing, utilization, and performance; convert results into insights, recommendations, and narratives ready for customers.

• Promote the adoption of pertinent advertising capabilities, workflows, audiences, reporting methods, and best practices.

• Conduct customer discussions and business reviews centered on performance, value, stakeholder alignment, and future prospects.

• Identify potential risks proactively, coordinate recovery strategies, and ensure customers remain on course for positive renewal results.

• Highlight qualified expansion opportunities and collaborate with commercial stakeholders on subsequent actions.

• Contribute to the development of playbooks and processes that enhance customers' advertising success.

⛳️ Requirements

• Over 5 years of experience in customer-facing roles such as Customer Success, client services, consulting, account management, or a similar post-sale position in SaaS, adtech, or martech.

• More than 3 years of direct experience with digital advertising or programmatic advertising initiatives.

• Strong knowledge of campaign planning, audience strategies, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.

• Proven ability to establish trusted relationships with practitioners and executive stakeholders while linking platform usage to quantifiable business outcomes.

• Analytical mindset with the capability to transform campaign and account data into clear insights, actionable recommendations, and customer-ready narratives.

• Demonstrated ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional efforts among internal and customer teams.

• Outstanding communication, presentation, project management, and stakeholder management skills.

• Preferred experience includes B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.

🏝️ Benefits

• Bonus program or commission plan may be included.

• Stock options may be available upon approval by 6sense’s board.

• Comprehensive health insurance coverage.

• Life insurance.

• Disability insurance.

• 401K employer matching program.

• Paid holidays.

• Self-care days.

• Paid time off (PTO).

• Paid parental leave.

• Equipment and support for remote work and team collaboration, whether at home or in the office.

• Access to the LinkedIn Learning platform.

• Opportunities for learning and development initiatives.

• Quarterly wellness education sessions.

• Wellness days.

• Events hosted by Employee Resource Groups (ERGs).